FAQ’s

Frequently Asked Questions

Where do you ship? We currently ship across the United Arab Emirates.
How long will it take to receive my order? Once processed, standard delivery within the UAE typically takes 1–2 business days. We also offer a 4-hour express delivery for urgent orders.
How can I track my order? Once your order has shipped, you will receive a confirmation email with your tracking information.

What is your return policy? We do not accept returns for change of mind. All sales are final unless the item is defective, damaged, or incorrect upon arrival.
What if my item arrives damaged? If your item arrives damaged, defective, or incorrect, you must contact us at getinstik@gmail.com within 48 hours of delivery. Please include your order number and clear photos or videos showing the issue. All claims are subject to inspection and verification before any replacement or refund is approved.
Do I need approval before returning an item? Yes. No returns may be sent without prior authorization. You must contact us first and receive return instructions before shipping any item back. Unauthorized returns may be refused.
Who pays for return shipping? If a return is approved due to a verified defect, damage, or incorrect item, we will cover reasonable return shipping costs. For all other approved cases (if any), the customer is responsible for return shipping.
How long do refunds take? Approved refunds are processed to your original payment method within 10–14 business days, depending on your bank or payment provider.

What materials are your cases made of? We use high-quality, durable materials designed to provide excellent protection while maintaining a slim profile. Please check the specific product page for details on each model.

How can I contact support? If you have any other questions, please email us at getinstik@gmail.com. We aim to respond to all inquiries within 24–48 hours.

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