Returns & Refund Policy

Effective Date: June 4, 2026

At Instik, we are committed to providing high-quality products. This policy outlines your rights and our procedures for returns and refunds, in compliance with UAE Consumer Protection regulations.

1. Quality Control & Inspection

All products are individually inspected, tested, and packaged by Instik prior to shipment to ensure they meet our quality standards and match the order placed.

Due to this quality control process, customers must provide clear photos and/or videos of any alleged defect, damage, or order discrepancy when submitting a claim. Failure to provide sufficient evidence may result in the claim being rejected.

Instik reserves the right to investigate and verify all claims before approving a replacement or refund.

2. Defective or Damaged Goods

If you receive a product that is damaged during delivery, defective upon arrival, or materially different from the item ordered, you must notify us within 48 hours of delivery.

To submit a claim, email getinstik@gmail.com with:

  • Your order number.
  • A detailed description of the issue.
  • Clear photographs and/or videos showing the defect, damage, or incorrect item.

Claims submitted without sufficient evidence may be rejected.

We reserve the right to inspect and verify all claims before approving a replacement or refund. If approved, we may, at our sole discretion:

  • Replace the item; or
  • Issue a refund to the original payment method.

3. Return Conditions

To be eligible for a replacement or refund:

  • The item must be returned in its original condition.
  • All original packaging, accessories, inserts, and promotional items must be included.
  • The item must not show signs of misuse, abuse, modification, improper installation, or accidental damage caused after delivery.

Products returned without prior authorization may be refused.

4. No Change of Mind Returns

All sales are final.

We do not accept returns, exchanges, or refunds for:

  • Change of mind.
  • Personal preference.
  • Incorrect model, color, or variant selected by the customer.
  • Orders placed in error.
  • Minor cosmetic variations that do not affect functionality.

Customers are responsible for verifying compatibility and selecting the correct iPhone model before completing their purchase.

5. EXCLUSIONS

Refunds, replacements, or returns will not be granted where:

  • The product has been damaged through misuse, neglect, improper handling, or unauthorized modification.
  • The customer cannot provide proof of purchase.
  • The claim is made after the reporting period stated in this policy.
  • The defect results from normal wear and tear.

6. Return Shipping

Where a return is approved due to a verified defect, damage, or fulfillment error, Instik will cover reasonable return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs.

7. Refund Processing

Once a returned item has been received and inspected, we will notify you of the outcome of your claim.

Approved refunds will be processed to the original payment method within 10–14 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges, customs fees, duties, and taxes are non-refundable unless required by applicable law.

8. Right to refuse claims

Instik reserves the right to reject any return, replacement, or refund request that does not comply with this policy or where fraud, abuse, or misuse is suspected.

9. Contact Information

For any questions regarding your order or to initiate a return, please contact our support team:

 Email: getinstik@gmail.com

By placing an order with Instik, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.